At ZK99, your privacy is more than an obligation — it is our commitment. We understand how important your personal information security is, and this Policy clearly explains how we collect, use, and protect your data at all times.
Our Commitment: ZK99 employs high-level encryption and strict security procedures to ensure your personal data remains safe and is never misused under any circumstances.
All information transmitted between your device and zk99 servers is protected using 256-bit SSL encryption technology. This means your data cannot be read even if it is intercepted by unauthorised parties.
Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and 24-hour monitoring. Only authorised personnel may access sensitive member information, and solely for operational purposes.
You have full control over your account. Every login requires identity verification, and we support two-factor authentication (2FA) as an added security layer to protect your account from unauthorised access.
ZK99 will not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you — we only use it to provide you with a better service.
Our IT security team monitors systems 24 hours a day, 7 days a week to detect any suspicious activity or intrusion attempts. All security threats are addressed immediately to ensure your data remains protected at all times.
ZK99 operates in accordance with internationally recognised privacy standards. We undergo regular third-party security audits to ensure our privacy practices remain current and compliant.
Important Note: This Privacy Policy ("Policy") describes how ZK99 ("we", "Platform") collects, uses, stores, and protects your personal information ("Member", "you") when you use the zk99.vu service. By registering or using our platform, you agree to the terms set out in this Policy.
We understand that privacy is something Malaysian users care deeply about, especially in today's rapidly evolving digital world. ZK99 therefore never takes lightly our responsibility to ensure your data is managed in the most responsible, transparent, and secure manner.
This Policy is written in plain language so every member can fully understand the rights and protections they have when using the zk99 platform. We encourage you to read this Policy in full and to contact us if any section is unclear.
ZK99 collects various types of information from members to enable us to provide a complete, secure, and personalised service. The information we collect falls into several categories:
Personally Provided Information:
Automatically Collected Information:
Minimum Data Collection Principle: ZK99 only collects information that is strictly necessary to provide our services. We do not collect irrelevant or excessive data beyond what is required for platform operations.
The information we collect is used solely for legitimate purposes related to the operation of the zk99 platform. Below is a full description of how your data is used:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Identity verification & KYC | Name, IC/Passport, Date of Birth | Legal obligations |
| Deposit & withdrawal processing | Banking details, transaction records | Contract performance |
| Customer Support | Email, phone number, communication records | Legitimate interests |
| Fraud prevention & AML | IP address, activity records, transaction logs | Legal obligations |
| Platform improvements | Usage data, analytics cookies | Legitimate interests |
| Marketing communications (with consent) | Email, phone number | Member consent |
ZK99 will not use your data for any purpose other than those stated above without obtaining your prior consent. Any new related use of your data will be communicated to you via an update to this policy or a direct notification.
ZK99 does not sell or trade your personal information. However, there are limited situations where we need to share your data with certain parties to ensure smooth platform operations:
Contractual Protection: All third parties we work with are required to sign data protection agreements that prohibit them from using your information for other purposes or sharing it with others without zk99's authorisation.
ZK99 invests seriously in cybersecurity infrastructure to protect our members' data. The technical and organisational security measures we implement include:
Incident Response: In the event of any data security breach affecting your personal information, ZK99 is committed to notifying you within 72 hours of the incident being identified, in accordance with industry best practices.
ZK99 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality and your overall user experience.
As a zk99 member, you have certain rights regarding your personal data that we fully respect. Below are those rights and how to exercise them:
You may request a copy of all personal data we hold about you within 30 days.
You may request correction of inaccurate, incomplete, or outdated data at any time.
You may request deletion of your personal data, subject to our legal obligations.
You may object to the use of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data in certain prescribed situations.
How to Exercise Your Rights: To exercise any of the above rights, please contact the zk99 customer support team via live chat or our official email. We will process your request within 30 business days and may require identity verification before responding.
ZK99 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law. The following are our general data retention guidelines:
Once the retention period expires and there is no binding legal requirement, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
The zk99 platform is designed exclusively for adults aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18.
If you are a parent or guardian and discover that your underage child has registered with or provided personal information to zk99 without your knowledge, please contact us immediately. We will take action to delete the relevant information and close the account as soon as possible once verification is completed.
Notice to Parents: We encourage parents and guardians to monitor their children's online activities and use appropriate parental control software to prevent unauthorised access to online betting platforms.
The zk99 platform may contain links or references to third-party websites such as game providers or support services. Please note that the zk99 Privacy Policy does not apply to those third-party websites.
ZK99 is not responsible for the privacy practices of external websites you may access through our platform. We encourage you to read and understand the privacy policy of every third-party website you visit before providing them with any personal information.
Note: Only links listed in the official zk99 navigation menu are links whose security we have verified. Be cautious of any unfamiliar links claiming to be associated with zk99.
ZK99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The latest update date will always be displayed at the top of this page.
For material amendments — significant changes that affect how we handle your personal data — we will notify you via your registered email or a prominent in-platform notification at least 14 days before the changes take effect.
Your continued use of the zk99 platform after any amendment is published and the notice period has expired will be deemed as your acceptance of the latest version of this Privacy Policy. If you do not agree with the amendments, you have the right to close your account before the changes take effect.
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, our team is ready to assist you.
Contact our support team via the in-platform live chat. Available every day, 24 hours a day to assist you.
Send your privacy enquiry to our team. Email: [email protected]
Our commitment to your privacy is more than a promise — it is a policy we uphold every day in every operational decision we make.
Register now and enjoy a safe, fair, and exciting online gaming experience. Your personal data is always protected by the latest encryption technology at zk99.